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| Warranty | RMA [Return Merchandise Authorization] | Refund or credit | Time
of delivery | Damaged or loss packages | Service expenses | Responsibility |
Privacy | Definitions | Collection of Personal Information or Prospect
Information | Collection and Use of Non-Identifying Personal Information
| Protection of PC Wireless Experts and Others | Links to Other Web
Sites | Copyright/Trademark Information | Copyright Notice |Rights
Reserved |
| Warranty |
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All parts benefit from a basic warranty of 30 days. A period of 15 days will be granted on all DOA for all shipped items from invoice date. |
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All systems and all custom made systems benefit from a basic warranty of 1 year including labor. |
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No guarantee is given on consumable products such as blank media, printer cartridges, or software. |
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No guarantee is given on installed software, installation(s) made or not by PC Wireless Experts. |
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The minimum quantity of dead pixels to obtain a guarantee on LCD's is 8. |
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Warranty will be automatically VOID for products that have been subjected to physical damage including over voltages, poor maintenance (EX.: dust, tobacco tar, grease deposits) or any other damages caused by said unconventional use. PC Wireless Experts warranty is limited to the original purchaser and is not transferable under any circumstances. |
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All merchandise exceeding the 30 days warranty period will be covered directly with the manufacturer's, in accordance with their general warranty. And no longer PC Wireless Experts responsibility. Assistance with vendor will be provided thru website's customer service. |
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Transport charges linked upon the return of merchandise are at the expense of the customer. Please contact our RMA department for further assistance on how to return your defective product. |
| RMA [Return Merchandise Authorization] |
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It is customers responsibility to do further diagnostic to determine whether a product is defective .To the contrary customer will be charged a $40/hr CAD diagnosing and handling fee. |
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Before returning product to PC Wireless Experts, please obtain your RMA number online. |
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NO returns of any type will be accepted without a RMA number. An RMA number is valid for 7 days from the day it was issued. |
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PC Wireless Experts will send the replacement product by the ground carrier of his choice. |
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The RMA number must be written on the shipping label and on the exterior of the shipping carton. |
| Refund or credit |
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There is no refund, return or exchange on all articles that have been subjected to physical damage including over voltages, poor maintains (E.X.: dust to tobacco tar, grease deposits) or any other damages caused by said unconventional use. |
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Only sealed unopened products will be considered for refund less restocking fee and subject to approval. Customer must obtain an RMA number within 14 days of the invoice date. |
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A 20% restocking fee will be deduct from refund amount if client is approved for such service. |
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Customer will need to pay for return shipping without exception. |
| Time of delivery |
| Total time of delivery is based on payment authorization, inventory status (back orders or special orders), order processing and the transit time from carrier. This could range from 48 hours to 10 working days. NOTE- If the item(s) on your order are in-stock or out of stock, we will not ship until we have received and processed all the backorders. |
| Damaged or loss packages |
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Damage claims to the products in the package during transport should be notify to the shipping company at the time of delivery. If items received are found to have physical damage, report immediately to the customer service section of the website. |
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It is customer responsibility to verify if the packaging seal was broken at the moment of delivery. If so, customer is advised to refuse the shipment. Customer will still be responsible for shipping costs. |
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Lost packages should be notified to the shipping carrier directly. Tracking number and all needed information will be posted on your shipping confirmation email or on our website PCWireless.ca (username and password will be required). |
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Missing items from your purchase have to be notified within 24 hours. |
| Service expenses |
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Minimum web order is $35 CAD excluding taxes, a $10 CAD handling charge will be added to all orders under $35 CAD. |
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All customers are subject to their respective provincial retail sales taxes based on their residing province. All customers (Canadian or non-Canadian) will be charged applicable GST. |
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An expense of $40 CAD will be demanded for all returned checks. |
| Responsibility |
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PC Wireless Experts cannot guarantee every product's compatibility and will not be held liable for any incorrect information given. It is customers' responsibility to do further research before shopping. |
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PC Wireless Experts reserves the right to refuse or cancel any orders placed, whether or not the order has been process. A complete refund on customer's credit card will be issued immediately. |
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PC Wireless Experts is not responsible for any typographical errors, product description errors and photographical misrepresentation of the products posted on the website. |
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PC Wireless Experts does not control or review third party website linked to PCWireless.ca. We cannot guarantee, verify or answer for their content. |
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It is sole responsibility of the customer to follow these terms and conditions. PC Wireless Experts is not at all responsible for any loss linked to this breach. |
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Products remain the ownership of PC Wireless Experts until complete payment is accepted. |
| Privacy |
| PC Wireless Experts values the privacy and security of the information that you share with us through www.PCWireless.ca .It is important that you understand how we collect, use, and maintain your information. This Privacy Statement explains our online information practices, the choices you may make about how we collect and use your information at this Web Site, and the ways you may contact us. |
| We may change this Privacy Statement from time to time. Changes to this Privacy Statement are effective upon posting. Please check back periodically for updates. |
| Definitions |
| “Personal Information” includes, your name, address information, personal e-mail address and URL, telephone number, account username and password, as well as other, similar information. |
| “Prospect Information” includes the same information as Personal Information except that Prospect Information is information that is submitted by an individual who is not the subject of the data submitted. |
| “Non-Identifying Personal Information” includes information about you, including, without limitation, your Internet service provider, browser type, domain name, the Web Site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points. |
| Collection of Personal Information or Prospect Information |
| PC Wireless Experts may collect Personal Information from you, but only if you provide it to us voluntarily. We also collect Personal Information that you provide to us so that we can fulfill your order. In addition, in certain situations, such as when a purchaser buys a product as a gift and supplies the recipients’ name and address, we collect Prospect Information. |
| Collection and Use of Non-Identifying Personal Information |
| During your use of our Web Site, we will collect certain Non-Identifying Personal Information to enhance the functionality of the Web Site and to make your access more convenient and efficient. We retain Non-Identifying Personal Information and use it to establish Web Site activity trends, monitor Web Site performance, improve Web Site design and functionality, fulfill orders, inform current and potential customers and suppliers about our services, and for other business purposes. Our collection of Non-Identifying Personal Information may involve the use of cookies. Among other uses, cookies allow us to deliver content specific to your interests, to save you from re-entering your registration data at each connection, and to provide features such as online customer payment and shopping carts. The Help portion of the toolbar on most browsers will tell you how to configure your web browser to accept cookies, to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie, or to disable cookies altogether. No personal or unencrypted information will be encoded in cookies that are stored on your computer. |
| Use of Personal Information |
| PC Wireless Experts may use and disclose Personal Information or Prospect Information as described in this document. In addition to the uses described in this document, we may use Personal Information or Prospect Information for purposes that include maintaining the Web Site, order fulfillment and administration, and product surveys, administrative and analytical purposes like accounting, billing and audits, and information system management, and other, similar uses. We may also use Personal Information or Prospect Information to provide current and potential customers and suppliers with information about our services. |
| We only collect, use, and disclose Personal Information or Prospect Information for purposes that are reasonable in the circumstances. We use only fair and lawful means to collect Personal Information or Prospect Information. |
| Protection of PC Wireless Experts and Others |
| We may use or disclose Personal Information or Prospect Information without your consent in certain circumstances: |
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If we are required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records; |
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If we have reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others; |
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If we have reasonable grounds to believe that the information relates to breach of an agreement or violation of the law that has been, is being, or is about to be committed; |
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If it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us; |
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If it is necessary to enforce or apply our Terms of Use and other agreements, to pursue remedies, or to limit damages to online orders |
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If the information is public; |
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For other reasons allowed or required by law. |
| When we are required or permitted to disclose information without consent, we will not disclose more information than is necessary to fulfill the disclosure purpose. |
| Links to Other Web Sites |
| When you click on a link on this Web Site that takes you to a web site operated by another company, you will be subject to that company’s web site privacy policies. |
| Copyright/Trademark Information |
| PCW & PC Wireless Experts the logo, other names and logos appearing on or in connection with this website are registered or unregistered trademarks, trade names, service marks and or logos owned or licensed by PC Wireless Experts Ltd. or their restive owners or licensees. This website content, images, text and logos is copyright 2008 of PC Wireless Experts Ltd. |
| Copyright Notice |
| © All materials on this Site are protected by copyright and other laws. |
| Rights Reserved |
| ® All rights not expressly reserved or granted are herein reserved. |
